Smarter Cards
The Smarter Way to Expand your Network

My Internet Support, LLC. (MIS) and Smarter Card Refund Policy

Effective May 1, 2020

RETURNS & REFUNDS

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
  • Gift cards
  • Downloadable software products
  • ​Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
  • ​Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • ​Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed and, within a certain number of days, a credit will automatically be applied to your credit card or original method of payment.

Late or Missing Refunds (if applicable)

  • If you haven’t received a refund yet, please re-check your bank account first.

  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • ​Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at support@smarter.cards

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

For International Orders: Customs, duties, and taxes may be applied to your shipment/ package. Smarter Cards will not cover, reimburse, or pay for these expenses. If items are being held at customs, taxes and fees associated must be paid by the buyer in order to receive the goods.
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